| It's a DAY of bad service, apparently. |
 It's a DAY of bad service, apparently. | Aug. 2nd, 2007 @ 04:29 pm  |
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I Can Has Cheezburger gets the bad service tag. Or maybe it's more the "didn't think of that" tag. They were offering a set of 12 buttons on their site for $10 (included shipping). They started selling them around June 21 or so, with a ship date of July 2. I ordered my set immediately, as I enjoy the lolcats on the site, and who doesn't want a tofuburger button? I was planning on taking the tofuburger one for myself, and then offering the other ones to my fellow ICHC fans on my friends list. Anyway. It dawned on me last week that I never got my buttons. So, I sent them an email. No response. Then, I wanted to find out when they had actually started selling them, and thought maybe there'd be a mention of shipping them or of a problem around July 2....nothing on the site, and in fact the post mentioning the sale was deleted! I had a serious WTF moment, knowing I sent them $10 via PayPal for a set of buttons while I was out in MI in June. Okay, I'll take it up with Paypal. Filled out the dispute and found out that the seller has TWENTY days to reply. Okay, so I wait. No response for several days. Today, I get a ship notice with a DC number from paypal, and the following message replying to my inquiry on paypal:
Oh hai Flutterby Design!Your buttons were shipped out on Friday via USPS. Here is your confirmation code for tracking purposes: 9101148008600316005304.We apologize for the delay. While we did begin shipping orders on July 2nd, there was such a rush of orders during the first two days that we've been trying to catch up on.We removed the sale post from our site because we did not want to take more orders while we were still working on fulfilling orders already made.Let us know if you have any other questions.tofuburger
Okay...Well, firstly, I'm glad I'll finally get my buttons, but uhm...you maybe should have told your customers "ZOMG TOO MANY ORDERS!" on a post, or instead of deleting the post selling them, amend the post to say "sold out" or something along those lines. The lack of communication makes me real glad it's just a website that sells buttons to advertise themselves and not an actual merchant. Still though. Have some brains.
Oh, and bank update: I got an apology over the phone. That was it. I didn't want to have to go over to the branch because I honestly don't have time between now and Monday to do it, and I'm surely not dragging SA to the bank when he's here!, but I guess tomorrow I'll have to go see if I can talk to the branch manager and get things taken care of. I want a new account number! I also think I'll follow ![[info]](http://img.greatestjournal.com/userinfo.gif) sistahraven's advice and send a letter to the person who's statement I got to let them know the bank screwed up. sistahraven pointed out that sometimes banks don't even tell their customers when they do something like that, and as a former bank employee, I can completely vouch for that! Even when credit card numbers were stolen off of one of the laptops of the bank I worked at, all that happened was the people affected got anew bank card in the mail with a note that the old one would expire at the end of the month...no explanation. Yeah. gotta love banks. |
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